FAQs
Q: How do I track my order?
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Q: How do I track my order?
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A: Once you place an order you will receive an email with a tracking number.
Q: Can I combine multiple orders or add additional items to my order once it has been placed?
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Q: Can I combine multiple orders or add additional items to my order once it has been placed?
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A: We currently are unable send orders to multiple addresses. Please place a separate order to send to a different address.
If you would like to additional items to you order, please reach out to us immediately to get them added. info@velavidacandle.com
Q: My coupon code is not working. How come?
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Q: My coupon code is not working. How come?
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Code may have expired. Code may be a one-time use.
Q: What are some candle care tips for my new candle purchase?
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Q: What are some candle care tips for my new candle purchase?
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A: When you light your candle for the first time, allow the candle to create a significant pool of wax. Usually burning you candle for 2-3 hours will do.
Warning! To prevent fire or serious injury.
Never leave candle burning unattended. Keep out of reach of children, pets, and flammable materials.
Trim wick to 1/4" prior to lighting. Burn no longer than 4 hours at a time. Container will be hot when candle is lit. Allow to cool before relighting. Burn on heat resistant surfaces.
Contact
705 N Bowser Rd Suite 117
Richardson, TX 75081
hello@velavidacandle.com